ITIL Training

How To Implement ITIL: Integrating People & Tools With Processes

Description

Learn how to re-engineer and improve IT business processes in this comprehensive program. This three-day course teaches you how to do it, so you can increase efficiency and reduce costs in an IT department. It includes numerous sample documents covering topics such as process implementation strategy, role definitions and process models.

Length: 3 days

Cost: $2095

Who Should Attend?
Process owners, project sponsors, quality audit and assurance staff, managers, directors or consultants involved in IT service management.

Prerequisites
Participants must hold the Foundation Certificate In IT Service Management. .

Benefits Of Attending
After attending this program, attendees will understand the steps to take to apply a process framework – such as ITIL – to an organization. Participants will have an understanding of:

• The importance of gaining management commitment for process implementation or improvement initiatives
• The three main components of process implementation: people, process and technology
• The effects of external variables on the implementation process
• The culture of continuous process improvement

Course Curriculum

• The case for service management
• Managing organizational change
• Process design
• Mapping processes to the organization
• Procedures and policy documents
• Management information
• Tools and technology
• Process embedding