ITIL Training

ITIL Practitioner: Configuration, Change & Release Management

Description

Effectively Manage, Organize & Optimize The Release & Control Processes
Learn how to apply ITIL® best practices when releasing changes in the IT infrastructure, while minimizing the adverse effects of such actions. ITIL best practices focus on the integration of key processes, enabling a stable IT environment. This course will demonstrate how the linkage of Change, Release and Configuration Management processes can help to achieve this goal.

This course also prepares participants for the examination leading to the Practitioner’s Certificate in IT Service Management – IPRC (ITIL Practitioner Release and Control). An independent examination body facilitates and marks the examination, which is scheduled on the last day of the course.

Length: 5 days

Cost: $3459

Who Should Attend?

• Process Managers and process coordinators for Change, Release and Configuration Management
• IT managers, supervisors, team leaders, network managers, website managers, application developers, system managers and all Service Desk staff who are involved in more than just a superficial role in these processes

Prerequisites
Participants must hold the Foundation Certificate In ITIL IT Service Management.

Benefits Of Attending
Participants will learn about the Change, Release and Configuration Management processes in depth to understand how they fit into a business environment, as well as understand the considerations and options when rolling out these processes in an organization:

• Review the process activities and identify roles and responsibilities accordingly
• Know what is involved in planning, communicating, coordinating, monitoring and maintaining of various components of these processes
• Appreciate the benefits, challenges and costs involved
• Establish requirements for policies, procedures and work instructions
• Recognize the importance of measurements and reporting and how to use them for recommending improvements

Course Curriculum

Learn the typical activities of a practitioner in management of the Change, Release and Configuration Management processes:

Managing
• Plan the key activities in the Change, Release and Configuration Management processes
• Plan the exchange of appropriate information relevant to managing the Release and Control processes
• Initiate actions to ensure the key activities in the Release and Control processes meet the agreed objectives set
• Report on the effectiveness and efficiency of the activities in the Release and Control processes
Organizing
• Organize the exchange of appropriate information with other processes
• Provide Change, Release and Configuration Management information to other IT Service Management processes, users and suppliers
• Maintain the procedures of the Release and Control processes
• Maintain the baselines of configurations and status information of Configuration Items
• Provide instructions for designing, building and configuring releases
• Advise on the back-out and test plans for changes and releases
• Plan the implementation of releases
• Monitor the logistics (storage, transport, development and/or delivery, implementation) for releases (whether purchased or developed internally)
• Coordinate and monitor changes (including preparing and taking part in Change Advisory Board meetings)
Optimizing
• Monitor and optimize the Release and Control processes
• Propose improvements, based on results of monitoring and/or reviews
• Plan and conduct change, release and configuration audits

Course Delivery
This course is instructed and facilitated by an ITIL Service Manager certified instructor. As a Practitioner level certification course delivered over 5 days, approximately 65% of the course is focused on the practical application, with the remainder of the time spent on lectures and discussions.

In addition to in-class curriculum instruction, the course also includes group exercises, presentations by attendees and pre-course and in-course homework assignments. The assignments are assessed and evaluated by the instructor. Successful completion of these is required to move onto the exam phase of the certification process.