class learning

Course Offerings

Buffalo Class Schedule  Buffalo Class Schedule
Rochester Class Schedule  Rochester Class Schedule

Professional Development Skills

Communication | Customer Relations and Service | Leadership | Management | Organizational Development | Personal Development | Project Management | Sales and Marketing

Certified Software Tester (CSTE)
Introduction to Lean Six Sigma
Introduction to Six Sigma
Introduction to Software Testing
Introduction to Supply Chain Management
Security Awareness
Sexual Harassment Awareness for Employees
Sexual Harassment Awareness for Supervisors
Successful Business Writing
Communication
Advanced Business Writing
Advanced Communication Skills
Communicating Across Cultures
Effective Presentations
Fundamentals of Communication
Grammar Essentials
Using Data to Communicate
Writing for a Global Audience
Customer Relations and Service
Customer Service Via Phone and Email
Dealing with Challenging Customer Interactions
Excellence in Customer Service
Excellence in Technical Customer Service
Fundamentals of Customer Service
Leadership
Coaching Essentials
Leadership Skills
Leading in Tough Times
Motivating Your Employees
Negotiating Skills
Practical Leadership
Management
Appraising Performance
Change Management for Employees
Change Management for Managers
Creating a Winning Management Style
Effective Management (E)
Effectively Managing Technical Teams
Emotional Intelligence for Managers
Harnessing Innovation Within Teams
Hiring Top Performers
Managing Innovation and Creativity
Managing Organizational Goals
Strategic Planning Skills
What Good Managers Do: The First 100 Days
Organizational Development
Developing and Presenting Successful Training for Non-Training Professionals
Effective Facilitation Skills
Performance Management
Winning with People at Work
Personal Development
Creating and Maintaining Life Balance
Effective Time Management
Getting the Results Without the Authority
Giving and Receiving Performance Feedback
Managing Conflict
Managing Information Effectively
Organizational Skills
Performance Under Pressure
Problem Solving Skills
Project Management
Project Management for Technical Teams
Project Management Fundamentals
Project Management Skills for Non-Project Managers
Sales and Marketing
Client Relationship Management
Fundamentals of Selling
Internet Marketing Bootcamp
Marketing Essentials
Sales Negotiation
Sales Territory Management