AMS208 Conflict Resolution: to the Heart of the Matter

Dates Scheduled: Please call for availability

Length: 1 day

Cost: $395.00

Course Description: Today's fast paced and demanding work environment is a breeding ground for misunderstandings and less than complete and accurate communication. This course is designed to uncover and effectively deal with the real personal and interpersonal issues that are part of the everyday project and business environment.

Target Student: Managers, supervisors, team leaders and staff personnel who would benefit from the insight to successfully resolve personal and business conflict would benefit by taking this course.

Performanced-Based Objectives:

• Define the term conflict
• Discuss the views, levels and types of conflict
• Discuss causes of conflict
• Understand the positive and negative aspects of conflict
• Understand the 5 conflict management styles and when to use each
• Understand relationship awareness theory and the 7 motivation orientations
• Identify the characteristics of good problem solvers
• Learn how to assess and manage people and situations beyond the conflict situation
• Understand conflict management theory to aid in producing effective outcomes
• Identify the difference between the settlement-driven approach and the relationship-driven approach to conflict management
• Identify the difference between reactive and proactive conflict management
• Develop an appropriate conflict resolution strategy
• Use conflict management skills to create win-win solutions
• Understand how to plan desired outcomes before conflicts arise