Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMM)

Buffalo Dates: Please call for availability

Rochester Dates: Please call for availability

Length: 5 days

Cost: $2,895.00

* Discounting may be available for multiple students attending from the same organization and for private training classes; contact us for more information.

Course Description: Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Course Objective:

Upon completing this course, the learner will be able to meet these overall objectives:

• Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
• Provide an overview of administrator and end-user interface options in Cisco
• Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
• Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
•  Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
• Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
• Describe how to maintain a Cisco Unified Communications solution.

Target Student:

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites:

The knowledge and skills that a learner must have before attending this course are as follows:

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Content: Full Course Outline

Course Introduction

Overview of Cisco Unified Communications Solutions

Overview of Administrator and End-User Interfaces

Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

Endpoint and End User Administration

Enablement of End User Telephony and Mobility Features

Enablement of Cisco Unity Connection and Cisco Unified Presence

Cisco Unified Communications Solutions Maintenance